Shipping policy

• IMPORTANT: Please double check your addresses - especially shipping address - before placing your order.  Once your order is placed it is very difficult for us to make any changes.
• Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at admin@meltmecandles.com
• We strive to make our customer experience smooth and delightful, from the moment you place your order until you unbox your Melt Me Candle purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you. 

If you believe your package has been lost...

• We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us for a replacement to be sent.

If your order was shipped via UPS or USPS….. 

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments? 

• We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
• Please note that our Warehouse is located in FL.  Shipments to HI, AK and the APO/FPO can take anywhere from 2-6 weeks to arrive.
• If you are concerned that your package may be lost, please email  admin@meltmecandles.com to troubleshoot. We will do our best to try to help you.

DOMESTIC SHIPPING

• Orders that qualify for free ground shipping will be shipped via UPS Surepost.  This means that UPS will pick up your package and deliver to your local post office.  The USPS will be the carrier to deliver your package.  Please take note of the time in shipment based on your shipping location.
• If you need express shipping, please email admin@meltmecandles.com .
• Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
• Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.
• You should receive a shipping notification with tracking information once your order leaves our Warehouse center. 

We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus. 

We are currently working on an International shipping plan. Thank you for being patient.